Privacy Notice

General Data Protection Regulation legislation (2018)

Dyslexia UK part of Kent Dyslexia, which is a small Partnership Company based in Kent, UK. We provide remote, online diagnostic dyslexia assessments, dyscalculia screening, access arrangement assessments, tutoring and resources and for children and adults, parents/carers, UK and International schools. 

This Privacy Policy outlines how we use your personal information when you contact us to use our services. 

By providing us with your personal data, you accept and consent to the practices described throughout this policy. For the purposes of the General Data Protection Regulation (GDPR), the data controller is Kent Dyslexia and the Data Protection Officer is Keir Williams (Company Director). All personal information will be processed in accordance with the General Data Protection Regulations (GDPR), May 2018. These regulations require registration with the Information Commissioners Office (ICO). Kent Dyslexia is registered with the ICO. 

The information that we collect from you is held securely on our customer management and booking system. Personal information may include any information that is used to identify you. It may include

• Name
• Name of Child (if relevant)
• Name of school / university / workplace
• Date of Birth
• Email
• Address
• Phone number
• Background History of Difficulties
• Medical Conditions
• Employer/Educational Establishment Name and Address

1- We use your information to:

• Provide Services 
• Send you booking confirmations 
• Send you reports
• Request Feedback

2- Who has access to your information?

The Dyslexia UK and Kent Dyslexia staff and associates have access to your information in order to provide services to yourself. We will not rent or sell any of your personal information to third parties and we will not share your information for marketing purposes.

Once the assessment report is completed a password protected copy will be emailed to the person who has commissioned the assessment. The assessment will not be shared with a third party without written permission from the person who has requested the assessment. 

It is unlikely, but it may be necessary to share test papers with PATOSS as part of the Assessment Practicing Certificate Renewal Process. In this case, the information will be fully anonymised. 

All people working with children have a duty of care. This includes a legal requirement inform relevant authorities if they believe that a child is unsafe or being abused. In such an instance personal information will be shared as appropriate.

3- We use third parties for the following:

• Google Reviews – for feedback
• Sandeep Singh Web Design - for provide technical and website support
• Strike - for the collection of debit and credit card payments
• Paypal – for the collection of online payments
• Mailerlite - for our opt in mailing list
• GL Assessment - for dyscalculia screenings

4- Your Rights

You have the right to request a copy all or some of the information that we hold about you. You can do this by contacting katie@dyslexiacentrenorthwest.co.uk

We want to ensure that your personal information is up to date and accurate. You have the right to:

• correct information you think is inaccurate
• remove information you think is inaccurate
• delete the records we hold on you
• complain about the way your data is processed by us

If you would like to request information, correct information or complain about how we process your personal data, contact keir@kentdyslexia.co.uk

5- Specific privacy policy notice in relation to assessments

• In order to complete assessments, relevant personal information will be requested through questionnaires and other communication with a student, parent/carer and school/class teacher (as appropriate).
• The student (or parent/carer if under 18 years old) will be sent the report via password encrypted email and asked to confirm that the content is accurate and up-to-date. You have the right to ask for any sensitive or personal information to be removed/erased.
• The report is private and confidential; your personal information will not be shared with third parties without your explicit consent. A digitally signed password encrypted electronic copy will be sent securely via your personal email so that you can decide how, and with whom, and in what format this report will be shared further.
• Personal information and papers produced during this assessment will be destroyed within 4 weeks of the assessment date. A password protected copy of the report will be kept on a password protected computer and in secure storage for 7 years for an adult (or until the age of 25 years old for an under 18 year old) after which point it will be destroyed. You may ask for a copy of the report and access to additional personal data, at any time in that period.

6- Reviewing the Privacy Notice

This policy was written on 1.3.2022 and will be reviewed as required according to legislation set out by the ICO.